Scheduling a Service
1. Fill out our service request form.
We’ll review it, make sure we're a good fit, and send you a quote.
Filling out the request form sets up a customer portal where you can review the forms and documents we exchange.
2. Receive and review quote.
When we’ve quoted, we'll notify you over email/text, with links to view your quote in your client portal.
3. Approve your quote if you’re ready to go!
When you view the quote, you’ll see a button to approve it or request changes.
4. Request and/or agree to a service date
We’ll look at our schedule options and propose a date.
We’ll review it, make sure we're a good fit, and send you a quote.
Filling out the request form sets up a customer portal where you can review the forms and documents we exchange.
2. Receive and review quote.
When we’ve quoted, we'll notify you over email/text, with links to view your quote in your client portal.
3. Approve your quote if you’re ready to go!
When you view the quote, you’ll see a button to approve it or request changes.
4. Request and/or agree to a service date
We’ll look at our schedule options and propose a date.
Preparing for service
1. First-time residential clients need to be present at the time of service
2. Obstacles in front of windows should be moved.
We might skip obstructed/inaccessible windows.
A basketball? No problem. Picture frames on the sill? It's best if those are moved. Furniture you don’t want stepped on? A few feet of walking space around the window is enough.
3. We'll email/text a reminder to you on the day before the service.
This will include an estimated arrival window.
4. We'll provide service-day updates
By phone, you’ll receive an updated ETA by noon, and a more precise arrival time 15+ minutes ahead of arrival.
2. Obstacles in front of windows should be moved.
We might skip obstructed/inaccessible windows.
A basketball? No problem. Picture frames on the sill? It's best if those are moved. Furniture you don’t want stepped on? A few feet of walking space around the window is enough.
3. We'll email/text a reminder to you on the day before the service.
This will include an estimated arrival window.
4. We'll provide service-day updates
By phone, you’ll receive an updated ETA by noon, and a more precise arrival time 15+ minutes ahead of arrival.
Service Overview
1. Arrival
When we get to your location, we'll knock and introduce ourselves. We'll also go over the work to be done, to make sure we're on the same page
2. Job walk and inspection
Before beginning service, we like to walk the job to ensure serviceability. We'll do a quick check for existing window damage
and other surprises. We discuss scope/price changes with you, if they are necessary, before starting work.
4. Window cleaning!
[Insert own-horn-tooting here]
5. We talk to you before we leave
We'll make sure you don't have any lingering questions. We'll also mention things we saw during service that may need your attention.
When we get to your location, we'll knock and introduce ourselves. We'll also go over the work to be done, to make sure we're on the same page
2. Job walk and inspection
Before beginning service, we like to walk the job to ensure serviceability. We'll do a quick check for existing window damage
and other surprises. We discuss scope/price changes with you, if they are necessary, before starting work.
4. Window cleaning!
[Insert own-horn-tooting here]
5. We talk to you before we leave
We'll make sure you don't have any lingering questions. We'll also mention things we saw during service that may need your attention.
Payment and ongoing service
1. Once we’ve left your home, we’ll invoice you.
This can be paid in your client portal.
2. If you’d like a more regular or frequent service, let us know!
We’re happy to discuss service plans.
This can be paid in your client portal.
2. If you’d like a more regular or frequent service, let us know!
We’re happy to discuss service plans.